Current Issues
Network Outage RESOLVED: Friday 3rd May 9:49a.m. Dolphinholme and Nether Wyresdale: Engineers are investigating an issue affecting customer connections in the Dolphinholme and Nether Wyresdale area. Update 10:13a.m.: Engineers have resolved the issue. Please contact us if you are still experiencing any outage problems.
Network Outage RESOLVED: Friday 3rd May 6:36a.m. - Yealands: Engineers are investigating an issue affecting some customers in this area. Update 7:12a.m.: Engineers have resolved this issue. Contact us if you are experiencing any ongoing problems.
Emergency Maintenance COMPLETED: Friday 3rd May 2024 9:00am to 1:00pm - 11 customers in/near Ellel (Quernmore), who have been notified: This outage is expected to cover the whole period and you will be unable to connect to the internet or use your IP phones. Please leave your router powered on so we can test your connection on completion of the works. Our engineers will be replacing a section of damaged fibre. Update 10:47am: We are seeing customer connections being restored. Update 11:41am: All customer connections have been restored. Please contact us if you are experiencing any ongoing problems.
Distribution Network Status
Network Maintenance Windows We normally use Tuesdays and Thursdays – 01:00 to 08:00 – as a maintenance window to perform network operations such as router firmware upgrades, equipment replacement, security updates, minor cable replacements, and other small works with low impact. Occasionally we may plan maintenance at other times for operational reasons. Any major works will be identified above and customers affected will be notified in advance.
An archive of recent outages and planned maintenance can be found here.
Every now and then we are seeing external sites that are not recognising some of our IP addresses as being registered in the United Kingdom. All our addresses are correctly registered within the UK and have been for some time. The issue will be that the specific site has not updated its geolocation information or that their geolocation service has incorrectly identified your IP address as being outside the UK. If you do come across a site or service that is not recognising that you are in the UK then please e-mail helpdesk@b4rn.org.uk with the site name and your IPv4 address. We will then get in contact with the site administrators so they can make the necessary changes. We would also ask that you contact the support service for the affected site and request that they update their records.
We are working hard to rectify any issues we come across, but it is ultimately the web services responsibility to correctly identify your location. This should only be affecting IPv4 addresses starting 149. To find your IPv4 address you can go to http://www.whatsmyip.org
For B4RN's Primary DNS please use 5.83.8.8.
For a Secondary B4RN DNS please use 185.201.32.254 or 148.252.16.254. (Norfolk customers please use 194.113.44.254)
For B4RN NTP use ntp0.b4rn.org.uk and ntp1.b4rn.org.uk or 185.201.32.254 and 148.252.16.254 as appropriate for your system.
If you are experiencing a problem not listed on this page please contact our technical support team via email: helpdesk@b4rn.org.uk or phone: 015242 38499 (option 1).
Our engineers are based locally, which means the majority of faults for B4RN customers are resolved either same day or next day, with more than 80% fixed within 2-3 days.
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